Refund and Returns Policy
Thank you for shopping at Zyverlo. Our online shop provides unique fashion products from our independent designers backed by high-quality material and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction.
If your items are defective or damaged just tell us and our team will gladly help to make things right. Please see below for more information on our return policy.
We strongly encourage you to email us at support@zyverlo.com, your satisfaction is very important to us!
Our policy lasts 30 days.
If 30 days have gone by since your delivery date, unfortunately, we don’t accept returns.
Requirements for a Refund
- Purchase (except personalized item(s)) can be returned within 30 days from the delivered date (i.e., if the receipt has a date of January 1, 2019, the return must be postmarked by January 31, 2019)
- Personalized item(s) is not eligible for return. Personalized item(s) can only be returned if it is defective/damaged or the wrong item.
- Items must be unused, undamaged, and careful packing, to ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
- The buyer is responsible for the return shipping costs.
- Item(s) must be returned using an insured and traceable shipping method.
- Shipping and handling costs are not eligible for refunds.
- Refunds will be issued back to the original payment method. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.
If you choose to return your order without consulting a representative, and it does not meet all of our requirements, a refund will not be issued, and you will be notified via email with any options available to you on how to proceed.
Note: We do NOT offer returns or exchanges and refunds on any products purchased during a sale or special promotion. This includes but is not limited to: Buy 1 Get 1 Free sale, discount codes greater than 10%, or Free Shipping promotions.
Important Notice
Kind reminder: Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded.
How long is the returns process?
We aim to refund you within 14 days of receiving the returned item in our warehouse. We will email you to confirm once your return has been processed. We will issue a refund to your original payment method.
Defective/Incorrect/Damaged Items
Did you receive a faulty unit or the wrong product?
If your items are defective or damaged just tell us and our team will gladly help to make things right. Please see below for more information on our return policy.
Please include the following information:
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof to refund or replace the product.
If you want to replace your items, we will make a new one immediately and send it to your address. You don’t even need to pay any extra cost or return anything.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please contact us at support@zyverlo.com.
Exchange items ordered
No support. When a customer places an order, they will be asked to confirm all of the details regarding the item’s size, design, quantity, and so on. As a result, we do not accept returns or exchanges due to your selection of incorrect items, sizes, designs, addresses, and so on.
Please contact us if you have any questions about placing an order so that we can ensure your satisfaction with your purchase.
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